Cancellation, Return & Refund Policy

🔑 Key Takeaways

  • 🧾 Many practitioner-grade supplements are ordered specifically for you — once processing starts, they generally cannot be cancelled.
  • 🕒 If your order hasn’t been packed/labelled yet, cancellation may be possible — a 10% fee applies to change-of-mind cancellations.
  • 🚫 Once your order is packed and labelled, it cannot be changed or cancelled.
  • ✅ Some regular stocked items may be eligible for return — we’ll advise what’s possible when you request a refund.
  • 🌍 All international orders are final sale — no returns, refunds, or exchanges.
  • 📦 30-day returns may apply to eligible Australian orders — items must be unopened, sealed, and in resalable condition, and only accepted with prior approval.
  • ⚠️ Probiotics, prebiotics, and temperature-sensitive items are not returnable, even if unopened.
  • 💸 A 30% restocking fee applies to most change-of-mind returns unless we made a mistake.
  • 📬 Return shipping costs are the customer’s responsibility, including for exchanges.
  • 💳 Refunds are processed within 7–15 business days after return inspection.
  • 📍 Our return address is included below for your convenience — all returns must be pre-approved.
  • 📘 By placing an order, you acknowledge that some items are ordered specifically for you and may not be eligible for cancellation once processing begins.

Order Cancellation

Important Note (Practitioner-Grade / Special Orders):
Many practitioner-grade supplements are sourced specifically on request for each customer. Once we begin processing your order (including ordering it in from a supplier), these items generally cannot be cancelled or returned.

Before Processing:
You may request cancellation before your order has been packed and labelled. Please contact us immediately. A 10% cancellation fee applies to change-of-mind cancellations or ordering errors. This fee covers payment processing and administrative costs.
Note: If a practitioner-grade item has already been ordered in for you, cancellation may not be possible even if the parcel has not yet shipped.

After Processing:
Once your order has been packed and a shipping label generated, it cannot be cancelled or changed. This includes changes to product selection, delivery address, or shipping method.

International Orders

Due to customs regulations and product sensitivity, all international orders are final sale and non-returnable. Please ensure your order is correct before proceeding to checkout. We do not offer refunds, returns, or exchanges for international deliveries.

Returns & Refunds (Australian Orders)

🗓️ 30-Day Return Window

You have 30 days from the date of purchase to request a return if:

  • You received a damaged item
  • You received an incorrect item
  • You changed your mind or ordered incorrectly

✅Return Conditions

To be eligible for a return, items must meet all of the following conditions:

  • Unopened, sealed, and in resalable condition
  • Returned with all original packaging intact
  • Approved in advance by our team

We cannot accept returns on:

  • Opened or used items (including broken seals or damaged packaging)
  • Probiotics, prebiotics, temperature-sensitive, or compounded products — even if unopened
  • Sale items, gift cards, or special-order products

💰 Restocking Fee

A 30% restocking fee applies to all approved change-of-mind returns unless the product is faulty or we made an error.
This fee helps cover inspection, repackaging, and admin time.

📦 Return Shipping

Customers are responsible for the cost of return shipping.
If you request an exchange, you’ll also need to cover the cost of shipping the replacement item.

🔁 How to Start a Return

To begin the return process, you must contact us first for approval and instructions:

🏠 Return Address (Provided Upon Approval)

Once your return is approved, items may be sent to:

GhamaHealth Returns
26 Artisan Road
Seven Hills, NSW 2147
Australia

📌 Please do not send any returns without prior authorisation.
📌 Returns sent without approval will not be processed or refunded.

⚠️ Important

Do not send returns using “Return to Sender.” These parcels often go missing or remain unclaimed and cannot be tracked or processed.

Refunds

Processing Time:
Once we receive and inspect your return, your refund will be processed within 7 business days. In rare cases, it may take up to 15 business days, depending on the volume of inspections or bank processing times. Refunds will only be issued using your original payment method.

Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again
  • Contact your credit card provider — posting delays can occur
  • Contact your bank — processing times may vary

Still waiting? Email info@ghamahealth.com.au or call +61 2 9683 2598.

Last updated: 19/01/2026