Our Sustainability Commitment

• Recyclable parcels: FSC-certified boxes/mailers with water-activated paper tape (curbside-recyclable).
• Right-size packing: smallest suitable mailer; void fill only when necessary (paper only).
• Paperless ops: digital invoices and returns — less waste, faster processing.
• Supplier transparency: asking brands for packaging specs, excipients lists, country of origin, and COAs where available.
• Clear claims: no “eco” fluff — just specific materials and standards.

We keep it real: small, consistent changes that actually reduce waste — no buzzwords, no fluff.

• Responsible packaging: FSC-certified boxes/mailers and paper tape that recycle curbside.
• Pack smarter: right-size parcels; paper void-fill only when it’s truly needed.
• Paperless by default: digital invoices and returns to cut unnecessary paper.
• Better sourcing: we prefer products with recyclable primary packaging and clear documentation.

• Carrier programs: publishing which delivery services offer carbon-neutral options.
• Clearer labels: simple storefront badges (e.g., ♻ Recyclable Packaging) where it helps customers.
• Yearly check-in: a short “What changed this year” note — plain English, no jargon.

If we say it, we can show it. That’s the rule.

• Boxes: FSC Mix or ≥70% recycled; single water-based ink.
• Satchels: Prefer curbside-recyclable; if compostable, must meet AS 5810 and include disposal instructions.
• Tape: Water-activated paper or natural-rubber paper tape only.
• Void fill: Recycled kraft paper (no plastic air pillows).
• Inserts: One A6 card max with QR to digital care guides.

• Carriers: Prefer services with route-level emissions reporting or carbon-neutral programs; we’ll state what we use.
• Bundle nudges: Cart hint encourages combining items to reduce shipments.
• Returns portal: Photo + reason → route to restock, donate, or recycle; track restock rate.

• We request: packaging recyclability, full excipients, country of origin, testing summaries/COAs, certifications.
• We prefer: recyclable primary packaging (glass/aluminium/HDPE), longer shelf-life, and clear documentation.
• We de-prioritise: mixed-material blisters with no take-back and excess outer packaging.

• % orders in recyclable packaging.
• Average pack size and void-fill usage.
• Return rate and restock rate.
• Carrier emissions/neutral status where provided.

We publish a short yearly update with current metrics, improvements, and next targets.

• Optimised images and lazy-loading to reduce data transfer.
• Lean code: fewer scripts and fonts (readable, fast pages).
• Email design favours HTML text over heavy images.

• Recycle our boxes/mailers curbside.
• Combine items in one order when you can.
• Join the Wellness Circle for timely refill reminders (fewer emergency shipments).