Refund policy

Cancellation, Return & Refund Policy

We keep our policies clear and fair. Because selected practitioner-grade, specialty, temperature-sensitive and supplier-sourced products may have specific handling requirements, please review the key points below before requesting a cancellation, return or refund.

Key Takeaways

  • Some GhamaHealth orders involve practitioner-grade, specialty or supplier-sourced items. Once processing has begun, cancellation or order changes may not be possible unless required under Australian Consumer Law.
  • If your order has not been packed, specially ordered or committed through a supplier, cancellation may be possible. A 10% cancellation fee applies to eligible change-of-mind requests.
  • Once an order is packed or a shipping label is generated, it cannot be changed or cancelled.
  • International orders are final. Refunds, returns and exchanges are not available unless required by law.
  • Australian returns may be considered within 30 days if items are unopened, sealed, eligible and approved in advance.
  • Probiotics, prebiotics, temperature-sensitive, compounded, practitioner-only and special-order products may not be returnable.
  • A 30% restocking fee applies to approved change-of-mind returns unless GhamaHealth made an error or the item is faulty.
  • Return shipping costs are the customer’s responsibility, including shipping for exchanges.
  • Refunds are processed after return inspection and issued to the original payment method.

Order Cancellation

Important Note: Practitioner-Grade, Specialty & Supplier-Sourced Products
Some GhamaHealth orders include practitioner-grade, specialty or supplier-sourced products that are arranged specifically for the customer. Once these items have entered processing, we may be unable to cancel, change or reverse the order unless required under Australian Consumer Law.

Before Processing:
You may request cancellation before your order has been packed, specially ordered or committed through a supplier. Please contact us immediately. A 10% cancellation fee applies to eligible change-of-mind cancellations or ordering errors. This fee helps cover payment processing and administrative costs.

Note: If a practitioner-grade, specialty or supplier-sourced product has already been requested, allocated or prepared for your order, cancellation may not be possible even if the parcel has not yet shipped.

After Processing:
Once your order has been packed, dispatched, or a shipping label has been generated, it cannot be cancelled or changed. This includes changes to product selection, delivery address or shipping method.

International Orders

Due to customs regulations, shipping distance and product handling requirements, international orders are final. Refunds, returns or exchanges are not available for international deliveries unless required by law.

Please ensure your delivery address, product selection and import requirements are correct before placing your order.

Returns & Refunds: Australian Orders

Australian customers may request a return within 30 days from the date of purchase where the item is eligible and the return has been approved in advance.

A return may be considered if:

  • You received a damaged item.
  • You received an incorrect item.
  • You changed your mind or ordered incorrectly, and the item is eligible for return.

Returns are only accepted with prior approval. Please contact GhamaHealth first so we can confirm eligibility and provide return instructions.

Return Conditions

To be eligible for a return, items must be unopened, sealed, in resalable condition, returned with all original packaging intact, and approved in advance by GhamaHealth.

GhamaHealth cannot accept returns on:

  • Opened or used items, including items with broken seals or damaged packaging.
  • Probiotics, prebiotics, temperature-sensitive, compounded or practitioner-only products, even if unopened.
  • Sale items, gift cards or special-order products.

A 30% restocking fee applies to approved change-of-mind returns unless the product is faulty or GhamaHealth made an error. This fee helps cover inspection, repackaging and administrative handling.

Return Shipping

Customers are responsible for the cost of return shipping. If you request an exchange, you will also need to cover the cost of shipping the replacement item.

To begin the return process, please contact us first for approval and instructions:

Important: Do not send returns using “Return to Sender”. These parcels may go missing, remain unclaimed or become difficult to track and process.

Return Address

Once your return has been approved, eligible items may be sent to the address provided by GhamaHealth.

GhamaHealth Returns
26 Artisan Road
Seven Hills NSW 2147
Australia

Please do not send any returns without prior authorisation. Returns sent without approval may not be processed or refunded.

Refunds

Once GhamaHealth receives and inspects an approved return, any eligible refund will be processed within 7 business days. In some cases, it may take up to 15 business days, depending on inspection volume or bank processing times.

Refunds are issued using the original payment method.

Late or Missing Refunds

If you have not received your refund after it has been processed, please:

  • Check your bank account again.
  • Contact your credit card provider, as posting delays can occur.
  • Contact your bank, as processing times may vary.

Still waiting? Email info@ghamahealth.com.au or call +61 2 9832 5598.

Last updated: June 2026

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