Shipping policy

Australian Orders

We ship Australia-wide using Australia Post, delivering to residential, business, PO Box, and Parcel Locker addresses.

Parcel Lockers: If you’re using a Parcel Locker, please ensure you provide the correct Australia Post Parcel Locker number and associated name. Incorrect or incomplete information may cause delays or failed delivery. For assistance, visit the Australia Post parcel locker information page.

Handling Time: Most orders are packed and dispatched within 1–2 business days (excluding weekends and public holidays). During peak periods or due to stock availability, handling time may occasionally be extended. We’ll notify you if there are any unexpected delays.

Shipping Options

Standard Tracked

Estimated delivery: 5–8 business days after dispatch
(WA & remote: 8–12 business days)

Order weight Rate
0–0.25 kg $9.95
0.25–0.5 kg $12.95
0.5–1 kg $15.95
1–2 kg $19.95
2–3 kg $29.95
3–5 kg $39.95
5–7 kg $49.95
7–10 kg $59.95
  • Tracking included on all orders
  • Dispatch within 1–3 business days for in-stock items

Express Tracked

Estimated delivery: 2–6 business days after dispatch
(WA & remote typically 3–6 business days)

Order weight Rate
0–0.25 kg $12.95
0.25–0.5 kg $15.95
0.5–1 kg $19.95
1–2 kg $29.95
2–3 kg $39.95
3–5 kg $49.95
5–7 kg $59.95
7–10 kg $69.95
  • Priority handling for urgent orders
  • Dispatch within 1–3 business days for in-stock items

Free Shipping

On orders over $200 (Standard Tracked)

  • Estimated delivery: 8–16 business days after dispatch (WA & remote 10–18 business days)
  • Tracking included

📦 Times shown are delivery estimates after dispatch. Most in-stock orders dispatch within 1–3 business days. Tracking is provided with every order.

✨ Wellness Circle members enjoy complimentary shipping on qualifying orders.
Join the Wellness Circle for access to thoughtful member benefits and priority wellness perks.

Estimated Shipping Times and Factors Affecting Delivery

To Approximate Delivery Time
ACT ~3 business days
New South Wales ~3 business days
Northern Territory ~10 business days
Queensland ~4 business days
South Australia ~5 business days
Tasmania ~5 business days
Victoria ~4 business days
Western Australia ~10 business days

Note: Delivery times are estimates and may vary due to location, carrier delays, weather, or holidays.

Missed Deliveries: If no one is home and Australia Post cannot find a safe place to leave your parcel, a notification will be sent via SMS or email to the contact details provided at checkout. Please ensure your phone number and email address are correct. It is the customer’s responsibility to follow the instructions to arrange redelivery or collection.
If a parcel is returned to us due to non-collection, the customer will be required to pay the original shipping cost again to have it reshipped.

Authority to Leave (ATL): If you provide ATL at checkout, you accept full responsibility for the parcel once Australia Post confirms delivery.

Damaged Packages: If your parcel arrives damaged, please notify us within 48 hours of delivery. Be sure to include clear photos of both the product and packaging.

When Will My Order Be Dispatched?

We aim to dispatch all in-stock items within the stated handling time (1–2 business days, excluding weekends and public holidays). Orders placed Monday to Friday will be processed accordingly.

While we strive to keep popular items readily available, there may be occasional delays if we need to restock from our suppliers. If your order is time-sensitive, we recommend contacting us before placing it.

Temperature-Sensitive Products:
Probiotics and other temperature-sensitive items are only dispatched early in the week to minimise time in transit. These products are not shipped on Thursdays or the day before public holidays to avoid potential delays over weekends. This helps ensure product integrity upon arrival.

Order Verification:
In rare cases, an order may require manual verification before dispatch. This helps us maintain a safe and secure shopping environment for all customers. If verification is needed, dispatch may take up to 3–5 business days. We’ll contact you promptly if any information is required.

International Orders

We now offer international shipping to selected destinations including the USA, New Zealand, Canada, the UK, and more. If your country appears at checkout, it is supported.

Standard International Shipping

From $49.95 based on total order weight

  • Delivery in 8–30 business days
  • Tracking included
  • Shipping cost is calculated at checkout based on destination and package weight.

Express International Shipping

From $69.95 based on total order weight

  • Delivery in 6–15 business days
  • Faster customs processing and priority handling
  • Shipping cost is calculated at checkout based on destination and package weight.

Important: All international sales are final. We do not offer refunds, exchanges, or replacements for international orders unless required by law.

  • Customs duties and taxes may apply in your country
  • Delays or holds by customs are beyond our control
  • Temperature-sensitive items are shipped at your risk

If you're unsure about your country's import rules, don't hesitate to get in touch with us before placing your order: info@ghamahealth.com.au.

🌍 Customs Information by Country

Below are official customs websites to help you understand local import rules, duties, and product restrictions:

Refund and Returns Policy

To view our Refund and Returns Policy, please click here.

Last update: 14/12/2025