Shipping policy
GHAMAHEALTH | ORDERS & DELIVERY
Shipping Policy
At GhamaHealth, orders are packed and dispatched with care using Australia Post. This policy explains our Australian and international shipping options, estimated delivery times, dispatch arrangements and important delivery information.
Every shipment includes tracking. Temperature-sensitive products receive additional handling and packaging precautions.
Carefully Packed. Thoughtfully Delivered.Need to Track Your Order?
Once your order has been dispatched, your tracking number will be emailed to you. Visit our Track My Order page to view the latest delivery information.
Table of Contents
- Australian Orders
- Shipping Options & Rates
- Estimated Shipping Times
- Dispatch Information
- Temperature-Sensitive Products
- International Orders
- Customs Website by Destination
- Refund and Returns Policy
Australian Orders
We ship Australia-wide using Australia Post, including residential addresses, business addresses, PO Boxes and Parcel Lockers.
Parcel Lockers: Please enter the correct Australia Post Parcel Locker number and associated name. Incorrect or incomplete details may result in delays or unsuccessful delivery. For further information, visit the Australia Post Parcel Locker information page .
Handling time: Most in-stock orders are packed and dispatched within 1–3 business days, excluding weekends and public holidays. Dispatch may take longer during busy periods or where additional stock needs to be obtained.
Important: Domestic Express Post is not available as a selectable shipping option. Australian orders are sent using tracked standard shipping. Temperature-sensitive products are sent using Australia Post Express Post at no additional charge. GhamaHealth may also arrange additional transit protection or require a signature on delivery where appropriate.
Shipping Options & Rates
Free Standard Shipping
Australia only
Orders of $249 or more after discounts
- Applies to eligible Australian orders of $249 or more after discounts.
- Tracking is included with every shipment.
- Estimated delivery is 5–12 business days after dispatch.
- In-stock items are generally dispatched within 1–3 business days.
Flat Rate Shipping
$19.95 per order
Australian orders below $249
- Applies to eligible Australian orders below $249 after discounts.
- Tracking is included with every shipment.
- Estimated delivery is 5–12 business days after dispatch.
- Delivery estimates begin after dispatch.
Delivery estimates: All timeframes are calculated from dispatch, not from the date an order is placed. Actual delivery times depend on Australia Post and the destination.
Wellness Circle Member Benefits
Wellness Circle members receive 10% off eligible orders, subject to membership terms.
Free standard Australian shipping applies when the eligible order total remains $249 or more after discounts.
Join the Wellness CircleEstimated Shipping Times
| Destination | Approximate Delivery Time After Dispatch |
|---|---|
| Most Australian metro areas | Approximately 5–8 business days |
| WA, remote and regional areas | Approximately 8–12 business days |
Note: Delivery timeframes are estimates only and may vary due to location, carrier delays, weather, public holidays or Australia Post network conditions.
Missed deliveries: If no one is available and Australia Post cannot complete delivery, a notification may be sent by SMS or email using the contact details supplied at checkout. Please follow Australia Post's collection or redelivery instructions.
Uncollected parcels: If a parcel is returned to GhamaHealth due to non-collection, additional shipping charges may apply before it can be resent, subject to applicable Australian Consumer Law.
Authority to Leave & Signature on Delivery
For the security of our customers, GhamaHealth may require a signature on delivery depending on order value, contents and delivery circumstances.
Authority to Leave is not available for orders requiring a signature.
Where Authority to Leave is permitted and selected, delivery arrangements and responsibility for the parcel are subject to applicable Australian Consumer Law.
If a signature is required and no one is available, Australia Post may arrange collection from a nearby Post Office.
Damaged packages: If your parcel arrives damaged, please contact GhamaHealth as soon as possible, preferably within 48 hours of delivery. Include clear photographs of the product and outer packaging where possible. This timeframe does not limit your rights under Australian Consumer Law.
Dispatch Information
We aim to dispatch in-stock orders within 1–3 business days, excluding weekends and public holidays.
While we aim to maintain product availability, some specialty and practitioner-grade products may require additional time for supplier ordering or stock transfers.
If your order is time-sensitive, please contact GhamaHealth before placing your order so we can advise you of any known availability or dispatch delays.
Temperature-sensitive products: Probiotics and other temperature-sensitive products may be dispatched early in the week to reduce the risk of weekend transit delays. Orders placed after 10 am Wednesday may not be dispatched until the following week. Please review our Temperature-Sensitive Product Storage & Shipping Guide for full details.
Order verification: In some circumstances, additional order verification may be required before dispatch. Where verification is necessary, dispatch may take up to 3–5 business days.
Temperature-Sensitive Products ❄
Some specialist supplements, including certain probiotics, require additional precautions during storage and delivery. Products identified with the ❄ symbol may have specific temperature and handling requirements.
GhamaHealth uses insulated packaging and cooling materials where appropriate. Temperature-sensitive Australian orders are dispatched using Australia Post Express Post at no additional shipping charge.
Orders containing temperature-sensitive products placed after 10:00 am Wednesday may be held until the following week. This helps reduce the likelihood of parcels remaining in transit over weekends or public holidays.
Customers should arrange prompt receipt or collection and follow the manufacturer's storage instructions once the order arrives. Product requirements vary and not every temperature-sensitive formulation requires identical storage conditions.
Our dedicated guide provides further information about storage temperatures, dispatch timing, protective packaging, delivery responsibilities and returns.
Read the Storage & Shipping Guide →International Orders
International shipping is available only to selected destinations displayed at checkout.
GhamaHealth currently ships to Bahrain, Canada, Hong Kong SAR, Kuwait, Malaysia, New Zealand, Oman, Qatar, Saudi Arabia, Singapore, South Korea, United Arab Emirates, United Kingdom and United States.
International shipping charges are based on the packed parcel weight, including protective packaging. The applicable shipping rate is displayed at checkout before payment.
Standard International
Rates calculated at checkout based on destination and packed parcel weight.
- Estimated delivery: 16–30 business days after dispatch.
- Tracking included.
- Availability and final shipping charges are confirmed at checkout.
Express International
Rates calculated at checkout based on destination and packed parcel weight.
- Estimated delivery: 8–16 business days after dispatch.
- Tracking included.
- Priority international service where available.
- Availability and final shipping charges are confirmed at checkout.
International shipping: Shipping charges and available services are determined at checkout. The complimentary Express Post upgrade for eligible temperature-sensitive products applies to Australian deliveries only.
International Customs & Import Requirements
International customers are responsible for checking whether the products they intend to purchase can legally be imported into their destination country.
- Customs duties, import taxes, processing fees and other destination-country charges are not included in GhamaHealth product or shipping prices unless specifically stated at checkout.
- Customs authorities may inspect, delay, hold or refuse international shipments. These processes are outside GhamaHealth's control and may affect delivery estimates.
- Temperature-sensitive products may be affected by extended international transit times and conditions outside our control. Please review our temperature-sensitive storage and shipping guide and contact us before ordering if you have concerns about international transport suitability.
- Refunds, replacements and other remedies are handled in accordance with applicable law and our Refund and Returns Policy.
Unsure about import rules? Please consult your destination country's official customs website before ordering. Import requirements and restrictions may change without notice.
If you receive a customs notice for an order already in transit, please email info@ghamahealth.com.au with your order number and the relevant notice details.
Customs Website by Destination
Select your destination to visit its official government customs website. Please check import restrictions for supplements before ordering.
Note: Customs and import requirements may change without notice. External government websites are maintained by their respective authorities.
Refund and Returns Policy
For information about refunds, returns and applicable consumer rights, please review our Refund and Returns Policy .
For additional information about refrigerated and temperature-sensitive products, please visit our Temperature-Sensitive Product Storage & Shipping Guide .
Last updated: 2 November 2026
