Shipping policy

Shipping

We pack and dispatch orders with care using Australia Post. Tracking is provided for every shipment.

Australian Orders

  • Free standard shipping: Orders over $199.95 after discounts
  • Flat rate shipping: $19.95 for orders under $199.95
  • Delivery time: 5–12 business days after dispatch
  • Handling time: 1–2 business days for in-stock items
  • We no longer offer domestic express shipping.

Dispatch

  • Orders ship Monday–Friday, excluding public holidays.
  • Stock transfers may extend dispatch time.
  • Temperature-sensitive items ship early in the week where possible.

Delivery Notes

  • Tracking is provided for all orders.
  • Delays by Australia Post are outside our control.
  • Authority to Leave means the parcel is left at the customer’s risk.
  • Uncollected parcels require a new shipping payment before being resent.

International Orders

International shipping is available only to selected countries shown at checkout.

  • Standard: 8–30 business days
  • Express: 6–15 business days
  • Shipping cost is calculated at checkout.
  • Customs duties and taxes may apply.
  • Temperature-sensitive items ship at the customer’s risk.

Please check your country’s official customs website before ordering.

For full details, visit our complete Shipping Policy.