❔FAQs Centre
Find answers to common questions about orders, shipping & returns. Need help fast? Use live chat or contact us.
How long does dispatch take?
We usually ship within 1–3 business days. You’ll get a tracking email once your order leaves our warehouse.
Do you offer Express Delivery?
Yes — Australia Post Express is available at checkout. Timeframes apply after dispatch and vary by location.
Is shipping free?
Yes — orders $200 and over (Australia only) receive free standard shipping.
Do you ship internationally?
Yes — we ship worldwide with tracked services. Delivery times vary, and any duties or import taxes are the responsibility of the recipient.
Where can I find full details?
For complete delivery information, please see our Shipping Policy.
Where Is My Order & Can I Track It?
Eager to receive your products? We understand — and we make tracking your order simple.
Track Your Order
When your order is confirmed, you’ll receive an email that includes a unique tracking number. This number allows you to follow your order’s journey from our warehouse to your doorstep.
To track your order, simply locate your tracking number in your confirmation email, visit the tracking page of our delivery partner, and enter the number to see the latest updates.
Stock Availability & Split Deliveries
Sometimes, not all items are immediately available in stock. If this happens, our team will notify you. Your order may arrive in separate parcels, but you won’t be charged any extra shipping fees.
Can’t Find Your Tracking Number?
If you haven’t received your confirmation email or are having trouble tracking it, please get in touch with us, and we’ll be happy to help.
📧 Email us at info@ghamahealth.com.au
📦 Delivery Options
Q: Can I get my order delivered to my workplace, PO Box or Parcel Locker?
A: Yes! Full details are in our Shipping Policy.
🚚 Parcel Collection & Returns
Q: What happens if I don’t collect my parcel, or need to return an item?
A: Please see our Shipping Policy for collection and return guidelines.
🙋 Need Help?
Q: What if Australia Post delivers my order to the wrong address?
A: We’ll investigate with Australia Post right away. If the parcel can’t be recovered, we’ll arrange either a replacement or a refund. For full details, please refer to our Shipping Policy. For help, contact info@ghamahealth.com.au
GhamaHealth Return & Cancellation Guidelines
You may cancel your order before it has been packed and labelled. A 10% cancellation fee applies. Once processing has begun, cancellations are no longer possible.
Eligible returns are accepted within 30 days of purchase (Australian customers only). Items must be unopened, sealed, and in resalable condition. Please note that some products are excluded, including probiotics, prebiotics, compounded products, and practitioner-only items. A 30% restocking fee applies to eligible returns.
📩 For full details, please see our Refund & Cancellation Policy or contact us at info@ghamahealth.com.au
Initiating a Return:
To initiate a return, please get in touch with our customer service team at info@ghamahealth.com.au or +61 2 9683 2598, as we now require direct communication for processing returns. This ensures personalized service and that any queries are addressed promptly.
Yes — most products are eligible for exchange. To exchange an item, please place a new order for the desired replacement and then return the original item for a refund.
Customers are responsible for the cost of return shipping. Original postage charges are non-refundable, and standard shipping will apply to your new order.
Exchanges must be for an order of equal or greater value than the original purchase.
⚠️ Important: Probiotics, prebiotics, and compounded formulas are not eligible.
Can I get a refund?
Yes — eligible returns are accepted within 30 days. Items must be unopened, sealed, and resalable.
Refunds are for the product amount only; original postage is non-refundable. A 30% restocking fee applies to refunds.
⚠️ Important: Probiotics, prebiotics, and compounded formulas are not eligible.
For full terms and conditions, please refer to our Refund Policy.
A: If you are waiting for a refund and haven't received it yet, here are a few steps you can take:
- Check Your Bank Account: First, recheck your bank account where the refund is supposed to be credited. Sometimes refunds might be processed but not immediately visible in your account.
- Contact Your Credit Card Company: If the refund was due to a transaction made via a credit card, contact your credit card company. Refunds can sometimes take a while to be officially posted to your account due to processing times.
- Speak with Your Bank: If you used a debit card or direct bank transfer, get in touch with your bank. There is usually some processing time before a refund is posted to your account.
- Contact Us: If you've followed all the above steps and still haven't received your refund, please contact us directly at info@ghamahealth.com.au or call us on +61 2 9683 2598
For further assistance. We'll be happy to assist you in resolving any issues with your refund.
Please note that processing times may vary depending on the bank and payment method used. We appreciate your patience, as these processes are often beyond our control.
We’ll fix it for you.
Please contact us within 48 hours of delivery so we can respond quickly.
- Take clear photos of the parcel, packaging, and item(s).
- Keep all packaging until we advise next steps (carrier investigations may require it).
- Send us the photos along with your order number to info@ghamahealth.com.au or call us on +61 2 9683 2598
We’ll arrange a replacement or refund as soon as possible.
⚠️ If anything appears tampered with or unsafe, please do not consume the product.
Yes—if the order hasn’t shipped yet. Message us ASAP with the correct address.
- If the parcel has shipped, we’ll attempt a carrier redirection (not always possible). Extra fees may apply.
- Double-check your address at checkout: unit number, building name, company name and safe-place notes if relevant.
For shipping-specific questions, see our Shipping & Delivery section.
- Check spam/junk and the email address used at checkout.
- Log in to your account → Orders to view status and tracking links.
- Ordered as a guest? Use the tracking link sent in the shipping email—if you didn’t get one, contact us and we’ll resend it.
- Backorder: We’ll email you the ETA and options — ship the rest now, wait for one shipment, swap, or refund.
- Preorder: Dispatch occurs once stock arrives. The date shown on the product page is our best estimate and may move slightly.
- Out of stock: Click “Notify me” on the product page to receive an email when it’s back.
Yes. Create an account using the same email used at checkout and your past orders will appear automatically. If they don’t, send us your order number and we’ll link it for you.
Payment Methods at GhamaHealth
Shopping with GhamaHealth is both convenient and secure. We offer a variety of payment options to suit your needs.
Accepted Payment Methods
✅ Credit & Debit Cards:
- Visa
- MasterCard
- American Express
✅ Digital Wallets & Secure Payments:
- PayPal – including PayPal Pay in 4
- Apple Pay (if available at checkout)
- Google Pay (if available at checkout)
✅ Buy Now, Pay Later:
- Afterpay – Choose 4 interest-free payments or extended plans up to 12 months (subject to approval).
Klarna – flexible instalments and Pay in 4 options (subject to approval)
If you have any questions or encounter issues during checkout, our customer service team is here to help:
? Email: info@ghamahealth.com.au
? Phone: +61 2 9683 2598
- Spelling & case: Copy/paste the code exactly as shown and apply it to the cart/checkout page.
- Expiry & limits: Some codes expire, are single-use, or require a minimum spend.
- Exclusions: Already-discounted items, bundles, practitioner-only/prescription products, shipping fees and gift cards are usually excluded.
- One code per order: Promo codes can’t be stacked (gift cards/credit cards can be used with a single code).
- Region/account: Some offers are for new customers or specific regions/emails.
Still stuck? Contact us with the code and your cart screenshot — we’ll sort it.
No — one promo code per order. You can, however, use a gift card or store credit together with a promo code. Loyalty discounts or site-wide promotions generally cannot be combined unless stated.
No, GhamaHealth does not offer price matching with other retailers. We focus on delivering high-quality products and exceptional service, and we believe our prices reflect the value and care we invest in our offerings. Instead of matching prices, we concentrate on ensuring that our products meet the high standards our customers expect from us. We also periodically offer our own promotions and discounts, which are designed independently of external retail trends.
Payment is captured at checkout. All prices on our site are shown in AUD and include GST where applicable. If you pay with a non-AUD card, your bank/payment provider handles the currency conversion and any fees.
Need a tax invoice? See Orders & Account → How do I get a tax invoice / receipt?
- Credit/debit cards: 2–5 business days after we process the refund (bank times may vary).
- PayPal: Usually immediate to your PayPal balance/original funding source.
- Afterpay: We refund through Afterpay; they adjust or cancel remaining instalments. Paid instalments are refunded by Afterpay.
- Gift card / store credit: Refunded back to the same gift card/credit.
We’ll email you as soon as the refund is issued.
Joining is completely free. Create an account at checkout or via our Sign Up page. Once you’re a member, you’ll receive up to 25% off every order, plus enjoy free shipping on all orders over $200 (after discount).
Already ordered as a guest? No worries — create an account with the same email address, and your past orders will be linked automatically.
You’ll also get access to our Wellness Circle, where members enjoy exclusive offers, resources, and health insights.
Absolutely, we're here to help! If you have any questions about our products, their benefits, or if you're unsure about what you're looking for, don't hesitate to contact us. You can reach out to us at info@ghamahealth.com.au, and our dedicated team will be more than happy to provide you with the information and guidance you need. Your wellness journey is important to us, and we're here to support you every step of the way.
Your well-being is important to us, and we strive to provide a comprehensive range of products to meet your needs.
If you notice that we carry a particular brand but not a specific item from their range, or even if we don't stock a brand you're interested in, don't fret! Reach out to us at info@ghamahealth.com.au with your request.
We're dedicated to sourcing products for our valued customers, and we'll do our utmost to process and ship your desired product to you swiftly.
Please note: All products we stock or source must adhere to the Australian Consumer Law and TGA regulations to ensure your safety and compliance.
Your health journey is our priority, and we're here to assist you every step of the way!
Share our passion for lifelong wellness? Think our customers might be missing out on the unique benefits of your brand?
At Ghamahealth, our mission revolves around providing the finest natural, certified organic, plant-based, vegan, and cruelty-free products to our discerning clientele.
If you believe your brand aligns with our values and can add a new dimension to our offerings, we would love to hear from you! We are always eager to collaborate with brands that aim to make a positive impact on health and well-being.
Please reach out to us at info@ghamahealth.com.au, and a dedicated member of our team will promptly get in touch to explore potential synergies.
Together, let's make health and well-being achievable and enjoyable for everyone!
We're here to accommodate your needs! If you're looking to place an order that exceeds the quantity we currently have in stock online, we've got you covered.
Kindly send us an email at info@ghamahealth.com.au detailing your order request. Our team will work diligently to source the required number of items for you and ensure your order is dispatched as promptly as possible.
Please note: All bulk purchases must adhere to the Australian Consumer Law to ensure fair trading and consumer protection.
Your wellness needs are paramount to us at Ghamahealth, and we're committed to serving you in the best way possible!
Finding Product Ingredients at Ghamahealth
At Ghamahealth, we believe in transparency and providing our customers with all the necessary details about our products. Here's how you can find ingredient information:
- Product Packaging & Labels:
- On Our Website:
- Practitioner Products:
If you have any further questions or if there's a specific product you're curious about, please don't hesitate to contact our customer service team at info@ghamahealth.com.au or call +61 2 9683 2598. We're here to assist you!
Dosage Guidance at Ghamahealth
When it comes to consuming health and wellness products, it's essential to ensure you're taking the right amount for maximum benefit and safety. Here's how to determine the correct dosage:
- Read the Label:
- Consult a Health Professional:
- Balanced Diet Consideration:
Safety and your health are our top priorities. If you're ever in doubt about how much of a product to take or if you have other related questions, please reach out to our team at info@ghamahealth.com.au or call +61 29683 2598. or consult with your healthcare provider.
To ensure your vitamins and supplements remain effective, proper storage is key:
- Keep in a Cool, Dry Place – Exposure to heat, humidity, and direct sunlight can degrade potency. Store supplements in a pantry or cabinet, away from moisture and heat sources.
- Avoid Bathrooms & Kitchens – These areas have fluctuating temperatures and humidity, which can break down active ingredients faster.
- Check Expiration Dates – While some supplements may still be safe past their expiration date, their potency may decrease. Always check labels and replace expired products when necessary.
- Seal Containers Properly – Exposure to air can cause oxidation, reducing effectiveness. Always close the bottle tightly after use.
- Follow Storage Guidelines – Some supplements, such as probiotics or fish oil, require refrigeration for maximum effectiveness. Always check the label for specific instructions.
For a more detailed guide, visit our blog: Preserve Vitamin Potency: Expiration Dates and Storage Tips.
No, GhamaHealth does not sell prescribed medications. We specialise in retailing over-the-counter vitamin supplements and skincare products. For any prescribed medication, you will need to obtain a prescription from your doctor. Please visit a nearby pharmacy with your prescription for dispensing. If you have any further questions, our customer service team is always here to assist you. Contact Us
Our products are formulated for general wellness. If you are pregnant, breastfeeding, giving supplements to children, or managing a medical condition, please consult your healthcare provider before use.
Our supplements are proudly made in Australia to meet high local standards. Where we stock international brands, we only partner with trusted, reputable suppliers.
Yes. Many of our products are listed with the Therapeutic Goods Administration (TGA) in Australia. This ensures they meet strict safety, quality, and efficacy standards.
All potential allergens are clearly listed on each product label and product page. Please read carefully before purchasing. If you have a known allergy, consult your healthcare provider before use.
We offer a wide range of vegan and vegetarian-friendly options. Look for the dietary icons and product descriptions to confirm suitability.
Yes. Our brands adhere to strict quality control standards, and many undergo third-party testing to ensure potency and purity. This ensures you receive safe, high-quality supplements every time.
Forgot Your Password? Let's Get That Sorted!
It happens to the best of us. To reset your password:
- Go to the Sign-In Page: Navigate to the sign-in page on the Ghamahealth website.
- Click on 'Forgot Your Password': This link is usually located below the password entry field.
- Enter Your Email Address: Make sure to use the email address associated with your Ghamahealth account.
- Check Your Email: We will send you a link to reset your password. Click on the link and follow the prompts to create a new password. Sign-in.
- Log In with Your New Password: After resetting your password, you can use it to sign in to your Ghamahealth account.
If you encounter any issues or need further assistance, please don't hesitate to contact us at info@ghamahealth.com.au. We're here to help!
You will be asked to enter your email address, and a link will be sent to your email address, prompting you to reset your password for your Ghamahealth account.
Do I Need an Account to Shop at Ghamahealth?
You have the flexibility of choice when shopping with us!
- Regular Purchases:
- Purchasing Practitioner Products:
Registering an account with us is simple and provides a more personalised shopping experience, with quicker checkouts, access to your order history, and more. Click here to start your Wellness registration.
Stay Updated with Ghamahealth!
Want to be the first to know about our latest brands, exciting product launches, and exclusive online offers? Subscribe to our newsletter and never miss out!
Through Your Customer Dashboard:
- Log in to your Ghamahealth account.
- Navigate to 'Account Overview'.
- Opt-in for the newsletter subscription.
Quick Subscribe via Website:
- Head to the bottom (footer) of the Ghamahealth website.
- Spot the option to input your email for our newsletter.
- Type in your email and click 'Subscribe'.
Voilà! You're all set. Look forward to exciting updates in your inbox soon!
Advantages of Becoming a Wellness Member with GhamaHealth
Yes — by creating an account, you can become a Wellness Member and enjoy access to exclusive benefits designed to support your health journey.
As a Wellness Member, you’ll enjoy:
Exclusive Member-Only Discounts
Special offers are available only to subscribed members and may not be available to the general public.
Early Access to Sales
Be the first to shop selected promotions before they’re released more widely.
Priority Customer Support
Enjoy faster assistance and dedicated support when you need it.
Personalised Wellness Recommendations
Receive tailored product suggestions based on your preferences and interests.
Free Shipping Offers
Access member-only shipping promotions throughout the year.
Exclusive Product Launches
Be the first to discover and purchase new product releases.
Some promotions and discount codes are available exclusively to registered Wellness members and may not apply to guest checkouts or non-subscribed customers.
Register now to unlock your member benefits and enjoy a more personalised shopping experience with GhamaHealth.
Email & Security FAQ
What measures do you take to ensure email security?
We use encryption, SPF, DKIM, and regular audits to keep our emails secure and authentic.
Why is email security important?
It protects your personal information from hackers, phishing, and data breaches.
How can I identify a secure email?
Secure emails come from verified senders and never ask for personal details. Avoid suspicious links or attachments.
What should I do if I receive a suspicious email?
Don’t click links or open attachments. Report it to our support team and delete it.
How do you handle my personal information in emails?
We treat your data with strict confidentiality in line with Australian privacy laws.
What is phishing?
A scam where attackers pose as trusted senders. Protect yourself by verifying senders and ignoring urgent requests for details.
👉 For more guidance and trusted resources, please visit our
Email & Security Resources page.
Need help? Contact us at
info@ghamahealth.com.au.
We’re here to help!
You can reach our customer care team:
- 📧 Email: info@ghamahealth.com.au
- ☎️ Phone: +61 2 9683 2598 (Mon–Fri, 9 am–5 pm AEST)
- 💬 Live Chat: available on our website.
📍 Business Address
GhamaHealth (online only)
15–17 Gladstone Street
North Parramatta, NSW 2151
⚠️ Please note: This is a commercial address only — no visits, walk-ins, click & collect, or in-store purchases.
